Dear Guests 

Thank you for choosing to stay at Buck Hill Bush Lodge, we hope that you will enjoy your stay with us. 

*Please take a moment to familiarize yourself and your friends/family on important information pertaining to your stay, as this does form part of our house rules and will be taken as read and accepted on confirmation on your booking. 

ARRIVALS AND DEPARTURE TIMES

• Arrival - Check in from 14:00 pm to 17:00pm 

• (Prior arrangements can be made should you arrive after 18:00pm 

• NO arrivals after 18:00pm) 

• Departure - Check out by 10:00am 

POLICIES TERMS & CONDITIONS

Cancellation policy as agreed and confirmed:

If cancelling 7 days before arrival, forfeit 100% of the booking total.

If cancelling 14 days before arrival, forfeit 100% of the deposit.

If cancelling 21 days before arrival, forfeit 50% of the deposit.

If cancelling 30 days before arrival, forfeit 25% of the deposit. 

• We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card.

• NO PETS ALOWED

PROHIBITED -

• NO PARTIES OF ANY KIND 

• NO MUSIC

• Refundable Breakage/damage and key deposit is from R600 to R800. 

• Once off Departure cleaning fee is between R100 to R200 (only for departure)

RECEPTION INFORMATION

*Please sign in at reception on arrival for your Cottage / Chalet keys. 

*On leaving please place keys inside the door of your Chalet/Cottage.

• Please sign our disclaimer form on arrival at Reception.

• WIFI password will be given on arrival.

• The DSTV app is downloaded on the TV's, please login with your own DSTV code. 

• NETFLIX Login details & password will be given on arrival.

• Wood for braai, boma, fireplace, Ice, blitz and matches/lighters is for sale at reception (according to availability) 

• No unauthorized persons are allowed in the chalets during your stay. STRICTLY the number of persons that have booked and paid, are allowed during your stay (this includes children) 

A day rate can be arranged prior to booking in for day visitors. 

RULES 

• NO SMOKING INDOORS (ashtrays are provided for smoking areas outside) 

• Please be mindful of non-smokers and please use ashtrays provided. 

• NO LOUD MUSIC NO PARTIES OR FIRECRACKERS If this is ignored, we reserve the right to take the steps necessary to ensure the peace of our neighbor's. 

• Please clean and sand off your shoes / feet with provided door mats when entering in from outside, this will keep the carpets inside the chalets free of sand and mud (stains that can't be clean will be charged for the full replacement) 

• Put away valuable belongings when outside of the chalet, and when cleaning services come in, as the owners and Night bridge can't take responsibility for any loss or damages. 

• There are MONKEYS in the area, make 100% sure ALL WINDOWS are properly closed when leaving the chalet!

• Children should not have ANY remote controls in their hands to operate any functions on 

• devices. (TV / WIFI ROUTER / GATE REMOTES / KEYS) 

• Please keep all linen and furniture free from any food stains, marks, etc. 

• Please do not eat on the couches, make use of the kitchen table and or the outside furniture. 

• No wet towels or clothes allowed on the couches. 

• We are running on solar. Kindly switch off any unnecessary lights or electric appliances. Kindly DO NOT TAKE LONG SHOWERS due to having electric geysers.

• PLEASE DO NOT USE MORE THAN THREE (3) TO FOUR (4) logs of wood in the small fireplace inside the chalet at a time. . 

• No sticks or wood is allowed to be picked up outside or in the bush, for own use. 

• Assistance from Buck Hill Personal can be provided to light the fire inside the chalet. 

• The use of candles is strictly prohibited on the property!!! 

• PLEASE adhere to our legislation, guests will be liable and responsible for any fire hazard that may occur during your stay at Buck Hill Bush Lodge. 

CLEANING SERVICES & BREAKAGE/DAMAGE

• Once off Departure cleaning fee betweenR100-R200 is for the departure day only. This cleaning is applicable per chalet and includes entertainment areas. 

• Additional cleaning services are available on request at an additional cost R100 - R200 per day, depending on Unit size. This entails making beds, washing dishes, empty rubbish, sweeping and mopping of floors and surface bathroom clean. If needed, please advise me one (1) day in advance - Heidi 081 772 7224 

• PLEASE NOTE! Guests will be liable for any damage/breakage caused by you or your guests. 

• Guests will be charged for the full replacement of breakable items/ appliances, stains on bedding/linen/ pillows, carpets and furniture and missing towels. 

• PLEASE NOTE! The refundable breakage deposit will ONLY be refunded 7 to 10 working days AFTER departure, should there be no damages, breakages or missing items. 

• Recycling - where possible please keep all plastic and bottles separately from normal rubbish as we do recycle. 

• Please use the food waste plastic Tupper for food waste, thank you. 

• If you feel the staff have provided you with great service, please feel free to tip. 

POOL AREA

DISCLAIMER - ALL PERSONS USING THE SWIMMING POOL DO SO ENTIRELY AT THEIR OWN RISK AND THE BUCK HILL BUSH LODGE ACCEPTS NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR ANY DAMAGE, INJURY OR DEATH SUFFERED BY ANY PERSON FROM WHATSOEVER CAUSE AND HOWEVER ARISING. 

• Adult supervision for children under the age of 12 at the pool area, or using the swimming pool, is your own responsibility and at your own risk. We as the owners will not be liable or responsible for any accident, injury or death. 

• Please avoid using glass around the pool area, shards of glass are difficult to see in the pool and surrounds and may cause injury. 

• Make use of the outside shower to wash off any sand/mud before entering the pool or chalet. 

OUTSIDE AREA

• The trail walk is taken at your own risk. 

• Please make sure that both main gates are closed at all times, so the animals can't escape and for your own safety and the safety of others. 

SECURITY

• Buck Hill has a fully fenced electrical fence, as well as two gates. There is a panic button in each chalet. Please ensure all chalets are locked when not inside, and at night when sleeping. 

• Please keep your valuables in a safe location, we as owners will not take responsibility for any loss or damage of belongings or vehicles, trailers, bicycles or any other properties of guests.  

• Firearms are STRICTLY PROHIBITED, if prior arrangements were made, please make your way to reception on arrival for safe keeping in a safe for your firearm.

Thank you for your co-operation and helping us to leave our beautiful Lodge just as neat for our next guests. 

We trust that you and your family will have a pleasant stay with us!!!